Privacy policy

This Privacy Policy describes how and its affiliates (collectively "ZEE LIFECARE PRIVATE LIMITED", "we," "our," "us") collect, use, share, protect or otherwise process your information/personal data through our website www.wellncare.com (hereinafter referred to as the "Platform").

Please note:

·        You may be able to browse certain sections of the Platform without registering with us.

·        We do not offer any product/service under this Platform outside India.

·        Your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to:

·        Be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions.

·        Be governed by the laws of India, including but not limited to those applicable to data protection and privacy.

If you do not agree, please do not use or access our Platform.

Collection

We collect your personal data when you:

·        Use our Platform

·        Access our services

·        Interact with us during the course of our relationship

This includes related information provided from time to time.

Information we may collect includes, but is not limited to:

·        Personal data/information provided during signup/registration:

o   Name, date of birth, address, phone number, email ID

o   Proof of identity or address

Sensitive personal data (collected only with your consent) may include:

·        Bank account, credit/debit card details, or other payment instrument information

·        Biometric information (facial features or physiological data) to enable certain features on the Platform

All data collection is in accordance with applicable law(s).

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

We may track:

·        Your behaviour and preferences

·        Other information you choose to provide

This data is compiled and analysed on an aggregated basis.

We also collect transaction-related information:

·        On our Platform

·        On third-party business partner platforms

If a third-party partner collects your data directly, their privacy policies apply. We are not responsible for their practices.

If you receive communication from any individual claiming to seek personal data like card PINs, net-banking, or mobile passwords, do not disclose such data. Report it immediately to the appropriate law enforcement agency.

Usage

We use your personal data to:

·        Provide the services you request

·        Market to you (with the option to opt-out)

·        Assist sellers and business partners in handling and fulfilling orders

·        Enhance customer experience

·        Resolve disputes and troubleshoot problems

·        Inform you about offers, products, services, and updates

·        Customise your experience

·        Detect and prevent fraud or criminal activity

·        Enforce our terms and conditions

·        Conduct marketing research, analysis, and surveys

·        Other uses described at the time of collection

Refusal to provide permission may affect your access to services.

Sharing

We may share your data internally within:

·        Our group companies

·        Other corporate entities

·        Affiliates

These entities may market to you unless you explicitly opt-out.

We may also disclose personal data to:

·        Third parties such as:

o   Sellers

o   Business partners

o   Logistics partners

o   Prepaid payment instrument issuers

o   Third-party reward programs

o   Other selected payment providers

Disclosure may be required to:

·        Provide services

·        Comply with legal obligations

·        Enforce user agreements

·        Support marketing and advertising

·        Prevent or investigate fraudulent/illegal activities

We may disclose personal and sensitive data to government or authorised law enforcement agencies:

·        In compliance with law

·        To respond to legal processes like subpoenas or court orders

·        To protect user/public rights and safety

Security Precautions

We adopt reasonable security practices to protect your personal data from:

·        Unauthorised access or disclosure

·        Loss or misuse

When you access your account or data, we adhere to strict security guidelines and use secure servers.

However, transmission over the Internet cannot be guaranteed completely secure.
Users accept inherent risks of online data transmission and are responsible for protecting their own login and password credentials.

 

Data Deletion and Retention

You may delete your account by:

·        Visiting your profile and settings on the Platform

·        Writing to us at the contact information below

Once deleted, all account-related information will be lost.

We may delay deletion if:

·        There are pending grievances or claims

·        Shipments or services are unresolved

We retain your data only for as long as necessary for:

·        The purpose for which it was collected

·        Compliance with applicable law

We may continue to retain anonymised data for:

·        Fraud prevention

·        Analytical and research purposes

Your Rights

You may:

·        Access, rectify, and update your personal data

·        Do so directly through Platform functionalities

Consent

By using our Platform or sharing your data, you consent to:

·        Collection, usage, storage, and disclosure of your information as per this Privacy Policy

·        Use of your data for communication via:

o   SMS

o   Instant messaging apps

o   Call

o   Email

If you share personal data of others, you confirm that:

·        You have their permission to do so

·        You allow us to process it under this Privacy Policy

Withdrawal of Consent

You may withdraw your consent at any time by:

·        Writing to our Grievance Officer

·        Mentioning “Withdrawal of consent for processing personal data” in the subject line

We may verify your identity before acting on your request.
Withdrawal will not be retrospective and will be subject to Terms of Use, this Privacy Policy, and applicable laws.

We may restrict or deny services if such data is deemed necessary.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

·        Please review it periodically to stay informed.

We may notify you of significant changes as required by law.